Cancelation and Refund policy

24hr Customer Service
The Reservation can be canceled without charge up to 30 days before arrival. If you cancel between 7 and 30 days before check-in, 50% of the reservation will be charged for all nights.

If you cancel less than 7 days before check-in, 100% of the reservation will be charged for all nights.

Guests can also receive a Full Refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.

Long term Rentals:

To receive a full refund, guests must cancel within 48 hours of booking.If a guest cancels more than 48 hours after booking and before moving out, the first month's rent and deposit are not refunded.If a guest cancels more than 48 hours into the reservation and has moved out, 100% of all nights spent plus 30 days are not refunded, nor is the deposit refunded. If there are less than 30 days left on the reservation when the guest cancels, 100% of all those remaining nights will not be refunded.

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Our Privacy Policy

Privacy Policy updated on November 21, 2023.

This Privacy Policy governs how Rserva.com.mx collects, uses, maintains, and discloses information collected from users (each, a "User") of the Rserva.com.mx website.

Personal identification information:

We may collect personal identification information from Users in various ways, including when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked, as appropriate, for their name, email address, postal address, phone number, and credit card information. However, Users can visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information. Users can always refuse to provide personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, computer type, and technical information about Users' means of connection to our Site, such as the operating system and internet service providers used, and other similar information.

Cookie Policy:

This Cookie Policy explains how Rserva.com.mx uses cookies on our website. By using this website, you agree to the use of cookies as described in this policy.

What are cookies?

Cookies are small pieces of text sent by your web browser from a website you visit. A cookie file is stored in your web browser, allowing the website or a third party to recognize you and make your next visit easier and more useful.

How we use cookies:

Rserva.com.mx uses cookies for various purposes, including:Essential cookies: necessary for the proper functioning of the website.

Analytical/performance cookies: allow us to recognize and count the number of visitors to our website and see how visitors navigate when using it, helping us improve website performance.

Functionality cookies: used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.

Third-party cookies: we may use third-party services that may set cookies on our behalf to provide specific features or functionalities.

Your cookie choices:You can choose to accept or reject cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to reject them if you prefer.

However, disabling cookies may prevent you from fully utilizing the website.Changes to our cookie policy:Any changes we may make to our Cookie Policy in the future will be posted on this page. Please check back frequently for updates or changes to our Cookie Policy.

Contact us: If you have any questions about this Cookie Policy, please contact us at bookings@rserva.com.mx.Rserva.com.mx collects and uses your personal data for various purposes:

Travel Reservations: Your data is used to complete and manage your online travel reservation, including confirmations, modifications, and online check-ins.

Customer Service: Sharing relevant reservation details helps provide 24/7 multilingual customer service, assisting with inquiries, and connecting you with the appropriate travel provider.

Account Facilities: Managing your account allows you to handle reservations, access special offers, and customize settings. It enables features such as creating lists, sharing photos, and viewing travel-related information.Marketing: Your information may be used for marketing purposes, sending travel-related updates and personalized offers. You can easily opt out of these communications.

Communication: Contact may occur via email, chat, postal mail, phone, or text message to respond to requests, offer assistance during travels, send administrative messages, and request feedback on experiences.

Miscellaneous: This includes sending reminders to complete pending reservations, invitations for reviews, and providing useful information related to past or future travels. In cases of misconduct, notifications or warnings may be sent.Rserva.com.mx leverages social media in various ways:

Simplified Login: You can use your social media accounts to log in to your Rserva.com.mx user account, streamlining access without multiple passwords.

Social Media Integration: Our website and apps feature social media plugins that enable interaction. Your interactions may be visible on your social media profile depending on your settings.

Additional Features: We may integrate other social media services, allowing interaction on our services across different platforms.

Data Sharing: By connecting with Rserva.com.mx through social media, your social media provider may share certain information based on your settings and authorizations.

Service Customization: Shared information helps us provide personalized services, such as forwarding messages or customizing your user experience, enhancing our travel-related services.

Data Use by Providers: Social media providers will inform you about data usage and the possible combination of information collected from various linked platforms to your social media account.Rserva.com.mx implements robust security measures to safeguard your personal data:

Access Control: We employ procedures to prevent unauthorized access and misuse of personal data. Only authorized personnel can access this data as necessary for their work.

Data Protection: Our systems use commercial protocols, security procedures, and appropriate technical restrictions to protect and manage your personal data on our servers.

Data Retention: We retain your data for the time necessary for service provision, legal compliance, dispute resolution, and business operations, including fraud prevention.

Privacy Guarantee: All your personal data maintained as a Rserva.com.mx customer is covered by our Privacy Statement.

Additional Security Measures: For added protection, we recommend setting up two-factor authentication for your Rserva.com.mx user account through the Security section in your account settings. This additional security layer helps prevent unauthorized access, especially in cases of compromised login credentials.